Privacy Policy
Last updated: April 2025
1. Introduction
iCharge, a subsidiary of iWOW Technology Pte Ltd (“we”, “us”, or “our”), is committed to protecting the privacy and personal data of our users, customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our EV charging services, or interact with our mobile application.
By using our services, you consent to the data practices described in this policy. This policy complies with the Personal Data Protection Act 2012 (PDPA) of Singapore.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name and contact details (email address, phone number, mailing address)
- Company or organisation name
- Property details (building name, address, unit number)
- Payment and billing information
- Account login credentials
Usage Data
- EV charging session data (start/end time, energy consumed, location)
- App usage patterns and preferences
- Device information (IP address, browser type, operating system)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain our EV charging services
- To process payments and manage billing
- To communicate with you regarding your account, services, and support requests
- To send service updates, maintenance notifications, and promotional materials (with your consent)
- To analyse usage patterns and improve our services and infrastructure
- To comply with legal obligations and regulatory requirements
- To detect, prevent, and address technical issues or security threats
4. Disclosure of Information
We may share your information in the following circumstances:
- Service Providers: Third-party companies that assist us in operating our services (payment processors, cloud hosting, analytics)
- Parent Company: iWOW Technology Pte Ltd, for business operations and reporting purposes
- Property Managers: Aggregated and anonymised usage data may be shared with building management for operational purposes
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal data to third parties.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Charging session data is retained for a period of 5 years for billing and regulatory purposes. You may request deletion of your personal data at any time, subject to legal retention requirements.
7. Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain functionality of our website.
8. Your Rights
Under the PDPA, you have the right to:
- Access your personal data held by us
- Request correction of inaccurate or incomplete data
- Withdraw consent for the collection, use, or disclosure of your data
- Request deletion of your personal data (subject to legal requirements)
To exercise any of these rights, please contact us at info@icharge.sg.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
iCharge (iWOW Technology Pte Ltd)
1 Changi Business Park Crescent, #04-01, Plaza 8
Singapore 486025
Email: info@icharge.sg
Phone: +65 6978 5378
