Frequently Asked Questions

Services

What makes iCharge different from other EV charging providers?

Our deep in-house engineering resources and technology expertise allow us to offer flexible solutions that fit your property’s EV charging needs — from flexible partnership models to smart charging infrastructure and bespoke software applications.

Is there any upfront investment required?

We offer flexible partnership models, including options with no upfront and operating costs, or full ownership with an operations and maintenance plan. Our goal is to make it easy for you to adopt EV charging with an option that fits you.

Can I earn revenue from hosting chargers?

You’ll benefit from a transparent revenue-sharing model based on charger usage. As EV adoption grows, so does your earning potential.

Will installation disrupt my operations?

Our experienced team manages the entire process efficiently, with minimal disruption to your daily operations. We handle permits, installation, and commissioning from start to finish.

What kind of properties are suitable?

If you have parking spaces, you’re likely a good fit. We work with offices, shopping malls, residential condominiums, factories, fleet operators and more. Our team will assess your site and recommend the optimal setup.

Who handles operations and maintenance?

We do. iCharge provides ongoing operations and maintenance of the charging stations with 24/7 customer and technical support — so you can enjoy the benefits without the operational burden.

Can I control who uses the chargers?

Absolutely. Whether you want public access, employee-only usage, or a hybrid model, we tailor the setup to match your property’s needs.

How quickly can I get started?

Getting started is simple. Reach out to us, and our team will guide you through a quick assessment and proposal — so you can start offering EV charging in just a few weeks.

Mobile App

1. How to use the charger?
  1. Download iCharge.SG app from Google Play or Apple App Store.
  2. Register with us following the installation steps. You can choose to use the apps as Guess also.
  3. Pull out the charging connector from our stations and plug it to your EV.
  4. Use the app to scan the connector QR code to identify the connector you are using.
  5. Follow the steps on the app to start the charging.
2. What are the terms and conditions of using the service?
  • Our terms and conditions can be found here.
3. What is the privacy policy of using the service?
  • Our privacy policy can be found here.
4. How to delete your account?
  1. Open the iCharge.SG App on mobile.
  2. Tap on “Profile”.
  3. Tap on “Close Account”.
  4. Tap on “Close Account” to confirm closing your account in iCharge.SG.
Ready When You Are

Ready to future-proof your property?

Get in touch with iCharge today to explore a partnership tailored to your site.