Last Updated: 25 Jun 2026
Welcome to the iCharge application (“App”), owned and operated by iWOW Technology Limited (herein referred to as “Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern you as the user of the App, your access to and use of the App and our electric vehicle (EV) charging services (herein referred to as “You” or “User”). By downloading, accessing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the App.
1. Use of the App and Services
1.1 The App allows users (“Users,” “you”) to locate, access, and pay for EV charging services at designated charging stations operated by us.
1.2 The App and services are intended for personal, non-commercial use only. Reselling or exploiting the services for commercial gain is strictly prohibited.
1.3 You must be at least 18 years old to use this App.
1.4 You agree to use the App and our services in accordance with applicable laws and regulations.
1.5 You must not use the App to engage in any fraudulent, misleading, or illegal activities.
2. User Accounts
2.1 To use certain features, you may be required to create an account.
2.2 You are responsible for maintaining the confidentiality of your account details and all activities under your account.
2.3 We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent activities.
2.4 We are not liable for unauthorized access to your account due to your failure to maintain account security.
2.5 Users must provide accurate, complete, and up-to-date information when registering for an account.
3. Payments and Fees
3.1 Fees for charging services are displayed in the App and are subject to change.
3.2 Payment must be made through approved payment methods within the App.
3.3 Any request for a refund must be submitted to us via email at support@icharge.sg within thirty (30) days from the date of the relevant transaction. We reserve the right to reject any refund request submitted after this period.
3.4 All refund requests shall be reviewed and considered on a case-by-case basis at our sole discretion. Submission of a refund request does not guarantee approval of a refund.
3.5 Where additional information or clarification is required to process a refund request, the requestor must respond to our communications within thirty (30) days of such communication. We reserve the right to reject, close, or deem withdrawn any refund request where the requestor fails to respond within this period.
3.6 We are not responsible for any transaction failures due to third-party payment processors.
3.7 You are responsible for any applicable taxes or service fees associated with payments.
3.8 A temporary hold of $60 will be placed on your credit card for verification and to confirm available funds. This is not a charge to the credit card and only a temporary reservation of your available credit. Upon completion of the charging session, the actual amount incurred will be charged to the same credit card and the hold will be released by your bank within 5 days once payment is complete.
4. Idle Fees
4.1 You agree that you will remove your EV from the charging station promptly once it is fully charged and avail the charging station to allow others to use the charging station.
4.2 You agree that you may incur an idle fee for the duration your EV remains parked at the charging station after it has finished charging. The idle fees incurred (if any) will be communicated to you through the App as well as reflected in your receipt. To avoid idle fees, we recommend you monitor your EV while using a charging station and use the App to track your EV’s charge status.
4.3 After your EV is fully charged, idle fees (charged on a per-minute basis) may start accruing after a grace period until you disconnect the charging plug from your vehicle and move your vehicle from the charging station.
5. Lot Hogging
5.1 You acknowledge that any marked parking lot designated (“Lot”) for EV charging at a charging station is strictly for the purposes of EV charging only. If your vehicle is parked at a Lot and it is not charging or has stopped charging, you may be subject to certain penalties imposed by us and/or by third parties, including but not limited to wheel-clamping, suspension of account, and/or the incurring of idle fees.
5.2 You acknowledge that it is your responsibility to ensure that your car is plugged in and charging at the charging station before you leave your car parked at the Lot.
6. Service Availability and Limitations
6.1 We do not guarantee uninterrupted or error-free operation of charging stations.
6.2 Charging station availability is subject to demand, maintenance, and unforeseen issues.
6.3 We may suspend or modify services without prior notice.
6.4 We are not responsible for service disruptions due to force majeure events, including natural disasters, cyberattacks, or regulatory changes.
7. Limitation of Liability
7.1 To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the App or charging services. We explicitly disclaim liability for any data breaches, cyberattacks, or unauthorized access to user accounts, including but not limited to any resulting loss of personal data or financial information.
7.2 Our total liability, whether in contract, tort, or otherwise, shall not exceed Singapore Dollars $100,000 (SGD 100,000).
7.3 We are not liable for any damages resulting from:
– Power outages, technical failures, or maintenance issues at charging stations.
– Any third-party actions, including vandalism or unauthorized access.
– Accidents, injuries, or property damage incurred while not using the charging stations.
– Any failures due to third-party service providers or network issues.
8. Disclaimers
8.1 The App and services are provided “as is” and “as available” without warranties of any kind, whether express or implied.
8.2 We do not warrant that the App will be secure, free of viruses, or always operational.
8.3 We do not guarantee the compatibility of our charging stations with every EV model.
8.4 We disclaim liability for any user-generated content or actions of third-party service providers.
9. Indemnification
9.1 You agree to indemnify and hold us harmless from any claims, liabilities, damages, expenses, including reasonable legal fees, arising from your violation of these Terms, misuse of the App or charging services, or any third-party claims related to your conduct while using the App or charging stations.
9.2 This includes claims related to data breaches, unauthorized transactions, or third-party property damage.
9.3 Indemnification extends to all costs incurred in defending against third-party claims, including legal proceedings, settlements, and compensation for damages.
10. Personal Data Protection (PDPA Compliance)
10.1 We collect, use, and disclose your personal data in compliance with the Personal Data Protection Act (PDPA) of Singapore.
10.2 Your data may be used for the following purposes:
- Providing and improving EV charging services.
- Processing payments and managing user accounts.
- Sending service-related notifications and updates.
- Conducting analytics to enhance the App’s functionality.
- Complying with legal and regulatory requirements.
10.3 We implement security measures to protect your personal data from unauthorized access, disclosure, or misuse.
10.4 We do not sell or rent user data to third parties. Data may be shared with service providers strictly for operational purposes (e.g., payment processing, customer support).
10.5 You have the right to access, correct, or withdraw consent for the use of your personal data by contacting us.
11. Termination
11.1 We may terminate or suspend your access to the App at our discretion, including for violations of these Terms.
11.2 We may terminate or suspend your access to the App at our discretion, including for violations of these Terms.
11.3 Upon termination, you must cease all use of the App and delete it from your device.
11.4 We reserve the right to terminate inactive accounts after a specified period.
12. Intellectual Property
12.1 All content, trademarks, and technology used in the App are owned by or licensed to us.
12.2 Users are prohibited from:
– Reproducing, distributing, or modifying App content without permission.
– Reverse engineering or attempting to extract source code.
– Using our trademarks or branding without authorization.
– Removing or altering any notices of authorship, trademarks, or logos.
13. Notices
13.1 We may provide notices via email, sms, push notifications, or postings within the App.
13.2 Users are responsible for keeping their contact details updated to receive important communications.
14. Assignment and Subcontracting
14.1 We may assign or subcontract our rights and obligations under these Terms without user consent.
14.2 Users may not transfer their rights under these Terms to another party without our approval.
15. Entire Agreement
15.1 These Terms constitute the entire agreement between you and us, superseding all prior agreements and understandings.
15.2 If any provision of these Terms is deemed unenforceable, the remaining provisions shall continue in full force and effect.
16. Contact Information
For inquiries, please contact us at:
– Email: support@icharge.sg
– Phone: 6978 5378
– Address: 1004 Toa Payoh N, #02-16, Singapore 318995